The Players Clubhouse
Support
Contact support
Email tim@dozerstudios.com. I usually reply within two business days. To help me fix things faster, include:
- your username or the email on your account;
- your device (for example, iPhone 15) and whether you're using the app or the website;
- what happened, and a screenshot if you can.
Frequently asked questions
How do I join my group’s clubhouse?
Ask the clubhouse owner or an organizer to invite you. You’ll get an email invitation, and it also shows up under Profile → Clubhouse invitations in the app.
I forgot my password.
On the sign-in screen, tap “Forgot password?” and enter your email. We’ll send you a link to set a new one. If you signed up with Apple, use Sign in with Apple instead.
How do I link my GHIN handicap?
Go to Profile → GHIN and enter your GHIN number and GHIN password to link it. To update your handicap later, tap “Sync now” and enter your GHIN password again. We never store your GHIN password.
Does the app handle money?
No. An event’s entry fee is shown for information only and is paid to the organizer outside the app. Skins are scored for fun: the app shows who won each hole and never collects or pays out money.
Why does the app want my location?
Only to find courses near you and to show distances during a round with on-course GPS, and only while you’re using the app. You can turn it off in your phone’s settings, and the rest of the app still works.
How do I control notifications and emails?
Go to Profile → Notification Preferences. Every reminder email also has an unsubscribe link. To turn off push notifications completely, use your phone’s settings.
How do I hide my name from people I don’t know?
Go to Profile → Privacy and turn off “Share my name in round history”. People who aren’t in a clubhouse with you will no longer see your name on rounds.
How do I manage or cancel a subscription?
On iPhone, open Settings → your name → Subscriptions. On Android, open the Play Store → Payments & subscriptions. Deleting your account doesn’t cancel an App Store or Google Play subscription.
Report a problem with another player
If someone is harassing you or posting something that breaks our rules, tap the ⋯ menu on their comment or on their name in the member list:
- Report hides it from you right away and sends it to us. We review reports within 24 hours and can remove content or suspend the account.
- Block hides their comments and reactions from you, and yours from them, and stops either of you inviting the other. You stay in any clubhouses and rounds you share, so scores stay correct. Unblock any time under Profile → Privacy → Blocked members.
You can also email us with their username, the clubhouse, and what happened.